For Daraz Sellers
One Inbox for Your Daraz Buyer Messages
Read and answer buyer messages from all your stores in one place, with quick replies. Included in the Royal plan only.
Daraz seller chat in one inbox is live on the Royal plan only. It shows buyer chats from every store, newest first, and lets you reply or use a quick reply. Messages go through your own Daraz seller account. Free, Prime and Elite do not include it.
How It Works
- 1
Open the Inbox
See buyer chats from every store, newest first.
- 2
Reply
Type a reply or pick a quick reply.
- 3
Answer Through Your Own Account
Replies go through your own Daraz seller account.
Why Sellers Like It
- All stores in one inbox
- Quick replies for common questions
- Replies go through your own Daraz seller account
- Included in the Royal plan
Why Is Answering Daraz Buyer Chats Slow with Many Stores?
Buyers message each store separately. If you run several stores, you open each Seller Center chat, one after another, and a slow answer can cost you the order or a bad rating.
The customer chat inbox puts those chats in one list.
What Does the Inbox Do?
Open the inbox and see buyer chats from every store, newest first. Reply by typing or pick a quick reply for common questions. Messages go through your own Daraz seller account.
Customer chat is included in the Royal plan only. It is not in Free, Prime or Elite.
Which Plan Has Customer Chat?
Only Royal. See pricing for the Royal plan price and what else it includes. If you are on another plan, answer buyer chats in Seller Center as before.
Many buyer messages are about where a parcel is, so keeping late orders flagged in orders and returns and printing smart labels helps you avoid those questions. To check your margin before you offer a discount in chat, use the Daraz profit calculator.
Who Is It For?
Sellers with more than one store, and teams where one person answers customers for all stores. See all your stores together in many stores on one screen.
What It Does Not Do
- It is not in the Free, Prime or Elite plans. It is on Royal only.
- It does not change Daraz rules. Daraz sets them.
- It does not reply for you without your action.
Questions
Is customer chat available now?
Yes, on the Royal plan. It is not included in Free, Prime or Elite.
Which plan do I need for customer chat?
Royal. The other plans do not have it. See the pricing page for the Royal price.
Does it use the real Daraz chat?
Yes. Messages go through your own Daraz seller account.
Are there limits?
Daraz sets its own rules for chat. This tool does not change them.
More Tools
- Copy a StoreCopy a full Daraz store and all its products to a new one.
- Copy a ProductAdd any Daraz product to your store just by pasting a link.
- Smart LabelsLabels that show what to pack, printed right from your phone.
- All StoresSee every one of your Daraz stores together on one screen.
- Orders and ReturnsAll orders in one list, with late orders clearly flagged.
- Payouts and FeesStatements, payouts and a clear fee breakdown per store.
- Campaign Auto JoinJoin Daraz campaigns automatically, without daily clicking.
- Stock and Price SyncKeep stock and prices matching across all stores nightly.
- WhatsApp Alerts and BotGet alerts on WhatsApp and ask your store questions by chat.
- Daily SyncA nightly run that sorts your orders and sends a summary.
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